Troubleshooting

Plugin Not Working
Steps to Troubleshoot
  • Check if the plugin is active
  • Deactivate all plugins except your form plugin while keeping this one active.
  • Go through all the tutorials and check if you have entered all required inputs correctly
  • Ensure there you have used dot/hash before selectors where applicable and there are no unnecessary spaces in the input field
  • Check the names of the selector, and try a different one if applicable
  • Check Auth Key
  • Check your OTP credit
  • Check which route are you using OTP route or transactional route, the free plugin only supports otp route , while the premium plugin supports both.
  • Test this plugin with WordPress default theme Twentyseventeen, if it works with twentyseventeen, but not with your plugin , It means it is not compatible with your plugin.
  • If it still not works, you have an option to go for the Pro Version with Customization where we will speak with you over the Hangout/ Skype/ Zoom/ Team Viewer and you can screen share and explain us your exact requirements. Once we know all of your requirements, we will let you know the estimate cost ( min ₹ 1000/ $15 ) and the time it would take to make a customized plugin for you. You will also get all the features of the pro plugin in this , which means you don’t have to pay extra for those features.

Does it Work with Woocommerce?

The free version does not support the Woocommerce SMS functionality, If you want to the Woocommerce OTP verification at the checkout page, you should go for Pro Supreme. In future you will get the woocommerce SMS plugin feature also in Pro Value Pack


General
Why should i go for pro plugin?

The free plugin provides you with the OTP functionality using MSG91 OTP route. However if you go for the premium plugin you get an option to choose the Transactional Route too. Transactional credits are a lot cheaper to buy.
The Pro Supreme( available now ) offers woocommerce OTP and Pro Value pack will offer woocommerce OTP and SMS functionality both.
So by making a one time small investment, you get to save money for the rest of your life as long as you want to use the plugin.
If you have a specific requirement for your project you can also go for the Pro Customization Plugin, where we will speak with you over the Hangout/ Skype/ Zoom/ Team Viewer and you can screen share and explain us your exact requirements. Once we know all of your requirements, we will let you know the estimate cost and the time it would take to make a customized plugin for you.

There is a lot of time investment and hard work that has gone behind developing the plugin. We continue to work towards people’s feedback and making improvements in the plugin. While we endeavor to make people’s life better with this plugin, the idea is to help people and not charge a heavy amount. Hence we have kept the cost to bare minimum, so that while we get some reward for the constant hardwork put in, at the same time its easy on everyone’s pocket as well!


I want to switch back to the older version

Yes you can download the previous version by going on Download Previous Version of Plugin


Can i send OTP to international numbers?

Yes you can send OTP to international numbers , all you have to do is call MSG91 and ask them to activate it.
At the time of creating this post, MSG91 does not charge for it. However you can always confirm with them if they change their policy.

Free Plugin:
You can send OTP to international numbers using free plugin, however it can be used only for one country at a time.

Pro Plugin:
You can send OTP to international numbers using pro plugin, for multiple countries at a time, by giving an option to the user to enter their country code at the front end.


What payment options do i have to buy the plugin?

You can make the payment via CC/ Debit Card/ Netbanking/ Wallet/ UPI/ PAYTM or PAYPAL.
PAYTM: You need to scan the QR code from the mobile app, make the payment mention the order no in the paytm comments.
Once you have made the payment, admin will get a notification and he will approve your order, post which you can login to your account and where you will get an option to download the plugin.

Chat Support

Common Error Code for MSG91